MAINTENANCE

While we attempt to service all maintenance repairs and issues as soon as possible, typically within 48-72 hours, please allow us up to a week for non-emergency repairs so that we can find the best technician to help you.

Resident Responsibilities (Single-Family Homes)

Residents are responsible for basic maintenance. Please refer to your lease and house rules for additional details.

  • Examples include, but are not limited to, the following:

    • Residents will add as needed salt to the soft water equipment between regularly scheduled maintenance. Notify maintenance through your tenant portal if additional salt is needed. 
    • Maintain shower glass and plumbing fixtures, through regular cleaning, use of squeegee is recommended in the shower.
    • Maintain stainless steel appliances though use of manufacture recommended cleaning products as listed in your house rules. 
    • Maintain countertops though use of manufacture recommended cleaning products as listed in your house rules. 
    • De-clogging simple drain clogs and toilets. As a reminder, you should NEVER put any grease down kitchen drains. Nothing other than toilet paper should be flushed down toilets. 

Resident Responsibilities (Apartments)

Residents are responsible for basic maintenance. Please refer to your lease and community rules for additional details. 

  • Examples include, but are not limited to, the following:

    • Maintain shower glass and plumbing fixtures, through regular cleaning, use of squeegee is recommended in the shower. 
    • Maintain stainless steel appliances though use of manufacture recommended cleaning products as listed in your community rules. 
    • Maintain countertops though use of manufacture recommended cleaning products as listed in your community rules. 
    • De-clogging simple drain clogs and toilets. As a reminder, you should NEVER put any grease down kitchen drains. Nothing other than toilet paper should be flushed down toilets. 

General Maintenance (Landlord Responsibilities)

All standard maintenance requests should be submitted via the Resident Online Portal. This is the preferred method for non-emergency requests and will result in the quickest response. 

  • Keep the following in mind when submitting maintenance requests:

    • Describe thoroughly what the problem is, what you’ve already done to mitigate the problem, and include pictures when possible.  
    • Be sure to include available days/times that we have permission to enter in the request. Indicate whether or not pets will be home and how they will be secured.  
    • If you would prefer to be home during the maintenance visit, please indicate that in the request. 
    • Disable any alarms while the maintenance is being performed. 

     

Emergency Maintenance Requests

For emergency maintenance requests, see below for who to contact depending on the type of emergency: 

  • Examples include, but are not limited to, the following:

    • In the event of a maintenance emergency, such as a heavy water leak in the unit, heat going out in the middle of winter, please call (831) 673-8709.
    • In the event of a life-threatening or safety emergency such as a fire, carbon monoxide leak, or break-in, please call 9-1-1. As soon as you are reasonably able to do so following this type of emergency, please notify management by submitting a notice through your Resident Online Portal, OR by contacting us at (831) 673-8709. 

     

What to Do When Locked Out

If you are locked out, it is your responsibility to get back into the apartment.

  • More lock out information below:

    In the event of a lockout during business hours, please submit a request through your Resident Online Portal. If we can provide access to the Premises, you will pay a $75.00 fee to the Landlord’s agent or maintenance person at the time of service. We reserve the right to waive this fee at our discretion. 

     

    If the lockout occurs outside of business hours or the Landlord is unable to provide access to the Premises or Building, you must agree to hire a reputable locksmith to regain access and are solely responsible for any fees due to the locksmith. You will also be responsible for all fees or charges related to new locks or keys if the lock to the apartment or the Property requires changes due to negligence or loss thereof. Any keys that are lost or broken by you will be replaced by the Landlord at the cost of $75.00 per key. 


    While we attempt to service all maintenance repairs and issues as soon as possible, typically within 48-72 hours, please allow us up to a week for non-emergency repairs so that we can find the best technician to help you.